Frequently Asked Questions
Everything you need to know about your SUNROOM experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Expedited shipping options are available at checkout for those who need their fashion fix sooner.
How do I initiate a return or exchange?
We want you to love your purchase. You can return or exchange unworn items with original tags attached within 30 days of delivery through our online returns portal.
How do I find my perfect fit?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for structured pieces or reaching out to our stylists for personalized advice.
What payment methods do you accept?
SUNROOM accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or linen to minimize our environmental footprint.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.